FAQ
Common questions
Which IngredientIQ app is the official app?
The official IngredientIQ app is published or expressly authorized by Ingredient IQ LLC.
Before downloading or entering personal information, confirm:
Developer or provider: Ingredient IQ LLC
Official brand name: IngredientIQ®
Official website: ingredientiq.ai
Verified download path or app-store link
Matching logo and branding
Official privacy policy
Official support information
Ingredient IQ LLC is the Delaware entity associated with the IngredientIQ platform.
Other similarly named apps may be independently operated and may not be affiliated with Ingredient IQ LLC. Use links from the official IngredientIQ website rather than relying only on an app-store name search.
Do I need an account to use IngredientIQ?
An account is generally required for personalized IngredientIQ results.
The account allows the app to associate the correct user with:
Selected allergies and sensitivities
Dietary preferences
Health considerations
Nutrition goals
Saved products
Scan history
Feedback and corrections
Subscription access
Some introductory, educational, or public content may be available without a completed profile. However, IngredientIQ cannot provide meaningful person-specific analysis without sufficient profile information.
Certain features may also require email verification, acceptance of current terms, completed onboarding, device permissions, or an active subscription.
How do I update my allergies, sensitivities, health considerations, or dietary preferences?
Open the IngredientIQ profile or personalization settings and select the category you want to change.
You may be able to update:
Food allergies
Ingredient or additive sensitivities
Reaction types
Dietary patterns
Religious or ethical preferences
Health considerations
Medications or supplements
Nutrient-monitoring needs
Lifestyle goals
Save the changes before scanning another product. New results should use the current profile after the update is successfully processed.
Previously generated reports may reflect the profile that existed at the time of the original scan. Rescan or reprocess important products after making a major profile change.
What should I do when an IngredientIQ result appears incorrect?
Report the result through the app’s feedback or official support email, admin@ingredientiq.ai.
Include:
Product name
Brand
Barcode
Country of purchase
Package size or variation
Clear front-package photo
Ingredient-list photo
Allergen-statement photo
Nutrition-panel photo
Screenshot of the IngredientIQ result
A brief explanation of what appears incorrect
Do not send passwords, authentication codes, full payment-card numbers, or unnecessary medical records.
For a serious allergy or safety concern, follow the physical package, the manufacturer's instructions, a recall notice, or a healthcare professional's guidance rather than waiting for an app correction.
Is IngredientIQ available in every country?
No. IngredientIQ availability and feature coverage may vary by country, language, mobile platform, product-data coverage, and regulatory readiness.
The initial target markets identified in IngredientIQ’s customer profile include:
United States
Canada
United Kingdom
Australia
Selected European Union countries
Expansion into additional regions may depend on multilingual support, local product databases, labeling rules, privacy requirements, regulatory integrations, and customer support capacity.
An app being downloadable in a country does not necessarily mean every database, regulatory comparison, language, or feature is supported there.
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